The time it takes to receive your photos/images, procure the necessary engraving workpiece(s), and the time it takes to engrave your design onto your designated workpiece(s) is called lead time.
The lead time required to satisfy your our order will vary based on the size of the order and time of year. During busy times, e.g., around holidays, lead times may be longer.
We can’t guarantee particular lead times, but we strive for the following schedule:
10 business days (2 weeks) for 1-2 workpieces
15 business days (3 weeks) for 3-5 workpieces
20 business days (4 weeks) for 6-10 workpieces
25 business days (5 weeks) for 11-20 workpieces
*30+ business days (6+ weeks) for 21+ workpieces
*For large orders of 21+ workpieces, we will get in touch with you and quote you a lead time. This is normally the case when large orders are placed for events or holidays (e.g., conferences, weddings, corporate gifts etc.)
We will notify you by email when your product has shipped after it has been fulfilled. Shipping transit times will depend upon the shipping method you choose at the time of check out.
Our products are made to order from beginning to end. We do not keep blank workpieces in inventory to minimize waste and ensure that the workpieces are not sitting idle for a long period of time before being engraved. Our workpieces have to be of the best quality to ensure that they can be engraved. As soon as your order is in “processing” status, we order fresh workpieces from our suppliers. While this increases lead times, it ensures that your workpiece will meet our standards for quality necessary for high resolution photo engraving.
To reduce waste and minimize our environmental footprint, we do not keep workpieces in inventory. Instead, we seek out the highest “engraving” quality workpieces from our suppliers as soon as you place your order. Once we have received your workpiece, we digitally process your customized design then engrave your workpiece.
While lead times are a bit longer since workpieces are not kept in stock, we can assure you that your workpieces will be of the highest quality since they are not stored in a warehouse somewhere. We thank you for helping us to be an environmentally friendly green company.
Our graphics artists process your digital designs so that they can be handled by our state-of-the-art lasers. That’s when our laser experts take over. They use the processed graphics rendered by our graphics artists to engrave your products with the highest level of care. All our laser systems are 100% American made and of the best quality in the entire world. Because we only by the best lasers, we are capable of engraving at very high resolutions.
Paramount to engraving at high resolutions are having workpieces that are of “engraving” quality. Thus, we choose not to keep workpieces in inventory to avoid waste and make sure that the workpieces we engrave are fresh. Workpieces are always inspected thoroughly when we receive them from our suppliers.
Go to the product page for the workpiece. You can find the product pages by hovering your mouse cursor over “Products” in the navigation bar at the top of the page. In the left-most “Create an Engraving” column, you will see a list of the workpieces we offer. Click on the workpiece you desire to go to the product page for that workpiece. You can also simply click on “Products” in the navigation bar to open up our shop page with all the engraving products we offer.
On the product pages you will find information regarding the workpiece, including available sizes. You will also find information about the required pixel dimensions of photos uploaded while customizing your design.
Your customized product contains very detailed features. Avoid touching the engraved area of the workpiece. Use compressed air to remove dust from the engraved area of the workpiece. A dry microfiber cloth can be used to dust the back and sides of the workpiece.
Avoid exposing your engraving to excessive moisture or direct sunlight (UV radiation may damage the workpiece over time). Store or display your engraved product in a dry cool environment, e.g., indoors at room temperature and a comfortable level of relative humidity (relative humidity of 40%).
We offer standard ground shipping, two-day shipping, and overnight shipping. Shipping and handling costs will be included in your invoice.
Yes. We will send you a tracking number regardless of the carrier we use.
Your order will be insured by FedEx for its full value. If we ship by another company, like UPS or USPS, it will also be insured.
By default, FedEx insures the first $100 of any shipment. For orders with a total value greater than $100, additional insurance must be purchased. However, the shipping costs you see on your invoice will cover the full value of your order. This is also the case with UPS and USPS.
In most cases, no. However, for large deliveries we may require proof of delivery. Proof of delivery requires that you sign for your package when it is delivered. That is, the shipping carrier will not leave the package on your doorstep.
We regret to say that we currently do not ship to P.O. boxes or military addresses.
We can provide for local pickup if necessary. We can determine this when you place your order with us.
Unfortunately, we are only able to ship to the 48 contiguous states.
We take great care in packaging our products for shipping. We usually use standard packaging offered by the carrier we are using for your shipment since they are well designed for shipping. We also make sure that each shipment leaving our facility is fully insured should the situation arise where a shipment is damaged.
We try to combine every product (workpiece) in an order in one box provided the products can be packaged safely and securely so as not to be damaged during shipping. Since we use standard FedEx boxes and packaging materials, it is sometimes necessary to ship the entirety of an order in multiple boxes.
FedEx coins shipping multiple packages to the same destination at the same time with the same shipping speed as a “multi-piece shipment” (MPS). For any MPS we send out, we will provide a master tracking number which tracks each and every individual package. Of course, each individual package in an MPS will be shipped with the shipping speed chosen at checkout.
If your item(s) arrive damaged, please contact us immediately so we can make things right.
We will send you a shipping label so you can return your damage product along with any packaging materials your engravings arrived in. Once we have received the damaged items, we will send you replacement product. We ask that you return the damaged items along with the original shipping materials so we can file a claim with FedEx (or other shipping company).
Shipping costs include insurance which covers the full value of the shipment. This allows us to ensure that we can quickly remediate the situation when an order has been damaged during shipping. We know how frustrating a damaged order can be, so we want to try to make things right so you continue to come back to us for your engraving needs.
Fed Ex insures the value of a shipment based on the shipment’s dollar value over $100. By default, Fed Ex insures the first $100 of every shipment. Shipping and handling fees for shipments valued above $100 will go up due to higher insurance costs. For a given weight and size, the higher the dollar value of your order, the more expensive shipping and handling fees become to reflect for higher insurance rates.
You can see Fed Ex’s insurance rates here.
Other carriers, like UPS and USPS have similar shipping policies. Regardless of who we use, we will incorporate shipping costs in your invoice, which will include adequate insurance to fully cover your items.
If you have any questions or concerns, feel free to send us an email at [email protected] or fill out and submit our contact form.
We use FedEx, UPS, and USPS. Our shipping policies are the same regardless of carrier.
We do not offer a 30-day guarantee on custom work. Our standard 30-day return policy applies only to our standard workpieces listed on the website.
If a custom item is damaged during shipping, we will issue you a refund for the original cost of the item OR send a replacement item for you at no charge.
For authentic items, we will need to receive an estimate of value from you for the item so we will know how much shipping insurance to include in the shipment.
We offer a 30-day product guarantee from the day we ship out your item. If you have an issue with your order, contact us and we will help you to resolve your concerns. We strive to offer the best quality engravings, so we want you to be absolutely satisfied with your engravings.
If you would like to initiate a return, contact us and we will send you (email) a return shipping label so you can return your defective products. Once we have received the defective products, we will either refund your money in full or create and ship out a new product for you. Our standard lead times for manufacturing custom engravings apply to replacement products.
Our average response time to emails and inquiries via our contact form is between 24 and 48 hours. Response times can vary based on the time of year due to increases in order volumes.
We reserve the right refuse to print any inappropriate and/or illicit content. This includes uploaded images depicting completely inappropriate or illegal behavior.
We also ask that ALL applicable copyright laws of the United States be respected.
We keep the designs from customer orders for our records, but the uploaded graphics and designs are confidential and never shared. Preserving the privacy of our customers is of paramount importance to us.
To provide you with the best experience on the Mind to Magic website we require the use of one of the following web browsers:
We have not tested other browsers nor relatively dated versions of the above browsers. To avoid browser compatibility issues, please install one of the above browsers and update it to the latest version before customizing your engraving product.
The required pixel dimensions for any images you upload in the Product Designer depend on the workpiece you are customizing. The required pixel dimensions are specified in the product page for each workpiece. If a workpiece is available in multiple sizes, the image requirements will be denoted for each size.
If your images do not meet the pixel dimension requirements, you will not be able to upload them and will see an error message popup on your computer screen.
Please see our video tutorials on customizing an engraving on the “How This Works” page.
Engraving a material is not the same thing as printing with ink. With an ink-jet printer, you are printing colored inks onto a surface (e.g., a piece of paper). When you engrave a workpiece, you are cutting/carving into a material. Engraved portions of a material either become lighter or darker depending on the workpiece. For example, when natural wood is engraved, it becomes darker. When granite, marble, or acrylic are engraved, they become lighter.
Engraving an image is a bit like printing a grayscale image, though an engraved image does not necessarily take on different shades of gray.
Remember, when we engrave a material, we are cutting into it as opposed to printing on it. With an ordinary printer that uses ink, you are printing colors on a surface (e.g., a piece of paper). When we engrave a material, the material becomes lighter or darker depending on the type of material.
The colors throughout a photo will determine how much the workpiece is exposed to the laser. For workpieces that become darker by engraving (e.g., natural wood plaques), darker portions of an image may be exposed to the laser more than lighter portions. For workpieces that engrave light (e.g., black granite tiles), darker parts of an image may be exposed less than lighter areas. In many situations, the reverse is true depending on the desired effect we wish to achieve. Our laser experts will determine the best way to expose your design.
Laser exposure boils down to two parameters, laser power and exposure time. The higher the power of the laser beam (laser power), the more the laser will cut into a material. The longer we shine the laser beam on a material (exposure time), the more the laser will also cut into the material. The way exposure settings are determined depends heavily on the type of workpiece being engraved.
The major thing is having a photo with the proper resolution. However, photos with good contrast between the subject in focus and the background are also ideal, especially when engraving portraits of people, pets, or other objects.
Yes, absolutely. We engrave landscape images all the time. As long as the photos are of sufficient size and are taken in sufficient lighting conditions, they will work just fine.
The photo must be of sufficient resolution based on the size of the workpiece you want to engrave. You can find the requirements by looking at the specifications for the workpiece. A bigger workpiece requires an image with a greater number of pixels. Your images must be at least 300 pixels per inch based on the size of the engraving.
Bitmap images consist of pixels, for example, photos. Vector images consist of geometric shapes like lines, points, and shapes. Vector images can be enlarged indefinitely without losing resolution. Bitmap images lose resolution as you expand them.
Because photos are bitmap graphics, larger engravings required larger photos to be submitted for engraving. To the contrary, logos are usually drawn as vector graphics (or can be converted to vector graphics) making them easy to resize to be engraved on any workpiece.
We have a 30-day product guarantee.☻
Shipping insurance will also be provided in case your product is damaged during shipping.
We want you to be completely satisfied with your purchase. We offer a 30-day product guarantee from the day we ship your item or pass of custody (for local pickup). If you are unsatisfied with your purchase, we will accept a return within this 30-day window for a full refund. If you do have a problem with your order, please contact us by email or our contact form. We will try to respond to your inquiry within two to three business days (48-72 hours average response time).
We do not have a 30-day guarantee for custom items engraved via our Custom Job Service (custom work).
We inspect our workpieces when they arrive from our suppliers, then further inspect the workpieces after they have been engraved. We will not allow product to leave our shop unless it meets our quality standards. If your product arrives damaged, then it was likely damaged during shipping. Because we always ship our products with shipping insurance covering the full value of the shipment, the best course of action to take if your product is damaged is to contact us immediately so we can rectify the situation. We will send you a shipping label so you can send us back the damaged item with the original shipping materials (if possible). Once we receive the damaged item, we will either refund your money or ship out a new product.
We have a 30-day money-back guarantee on all of our products. If you do have a problem with your order within 30 days starting from the day your order was shipped, contact us and we will issue you a refund or send replacement products. We do not offer a warranty beyond the 30-day period.
Yes. Please refer to our Custom Engraving Work page to get details about getting custom work done. The Custom Engraving Work page describes our various fees and rates along with the types of custom engraving services we offer. You will also find details about requesting a quote.
Yes. Please refer to our Tumblers and Drinkware page to get details about getting drinkware engraved. If you are getting a new type of drinkware engraved, we charge a non-refundable test specimen fee to produce a test product (proof) so we can issue a quote and determine whether the type of drinkware is even engraveable to begin with. If we are engraving drinkware that we have much experience with, then parts or all of the test specimen fee may be waived. We also have a minimum order on all orders of mugs, tumblers, and other type of drinkware.
If you are veterinary clinic, cremation service business, or other similar business, and are interested in offering our Photoengraved Oak Pet Urns to your customers, we would love to establish a partnership. We can also work with you to engrave urns you currently sell, which is something we do frequently.
We sell our urns to business partners at wholesale prices and provide general value-added engraving services. We also provide our product literature and/or sample products for display as well.
If you do not directly sell urns, as is the case with most pet hospitals, we can set up a profit sharing program with you for referring customers to us.